Frequently asked questions
What is the return policy?
You can request a return within 14 days after delivery. Items must be unused and in original condition with all tags and packaging included.
How do I start a return?
To initiate a return, please contact our customer support team with your order number. We will provide instructions on how and where to send your item.
Who pays for return shipping?
For standard returns, the customer is responsible for return shipping costs.
How much does shipping cost?
Standard delivery within the United Kingdom is free. There are no hidden delivery fees added after checkout.
Where can I check when my order will arrive?
Once your order is shipped, you will receive a tracking number by email. You can use it to follow the delivery status at any time.If you have not received tracking details within a few days after ordering, please contact our support team and we will check it for you.
Can I cancel my order?
You may cancel your order within 2 hours of placing it.
After this time, your order may already be in processing. If you need assistance, contact us as soon as possible and we will check the order status manually.
How long does delivery take?
Orders are typically processed within 1–2 business days. After dispatch, delivery usually takes 6–8 business days. In total, you should receive your order within 7–10 business days from the date of purchase.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your parcel’s status and location at any time. If you haven’t received tracking details within three business days of placing your order, please contact our support team.
How can I pay for my order?
We accept multiple secure payment methods including Visa, Mastercard, American Express, Maestro, Discover, JCB, Diners Club, and PayPal.
Still have questions?
Our customer support team is happy to help. Write to us at info@eltrendio.com, we usually reply within 24 hours on business days. Please include your order number (if available) so we can assist you faster.